Capacity

Introducing Capacity, the AI-powered support automation platform that revolutionizes your business by streamlining support tasks and providing innovative solutions. With a wide range of features and a focus on efficiency, Capacity is here to empower your teams and enhance customer experiences.

🧠 Knowledge Base + Articles: Equip your agents with the knowledge they need to excel and answer frequently asked questions.

🤖 Chatbots + Helpdesk: Experience the power of AI self-service with the option of human escalation for a seamless customer journey.

🔄 Workflows + Automations: Leave repetitive processes in the past as you automate key tasks and focus on more important matters.

💬 SMS + Livechat: Connect with your customers instantly through text messaging and live chat, meeting them wherever they are.

🖥 Dev Platform + Apps: Seamlessly integrate Capacity with your existing apps and take advantage of its developer-friendly platform.

Whether you're a contact center, an HR department, or a sales and marketing team, Capacity is tailored to meet your specific needs. Industries such as insurance, banking, education, mortgage, software, and senior living also benefit from Capacity's comprehensive support.

Founded in 2017 by David Karandish and Chris Sims and based in St. Louis, Capacity is a trusted platform with over 1900 customers. With a stellar rating of 4.8 out of 5 on G2, Capacity ensures compliance with SOC II, HIPAA, GDPR, CCPA, and FERPA regulations, providing top-notch security for brands of all sizes.

Explore our additional resources on our website, including informative guides and blogs covering a wide range of topics. Whether you're interested in AI and automation in various industries or need help with support automation, Capacity has you covered.

Discover the power of Capacity today and transform your support operations like never before.