Haptik

Introducing Haptik: Your Conversational CRM Solution 🌟

Haptik is the leading platform for enterprises to take control of their customer lifecycle. With the power of Generative AI, our Conversational CRM helps streamline support, boost marketing efforts, and fire up sales. Let's explore some of its amazing features:

🤖 Generative AI-Powered Customer Support: Haptik offers 24/7 support powered by Generative AI. It fetches website information based on customer queries and generates dynamic responses with CRM & Web API integration.

💡 AI Sales Assistant: Haptik's AI assistant acts as a virtual sales assistant, providing seamless product discovery and personalized purchase recommendations to buyers.

👥 Agent Co-pilot: Equip your support agents with a contextual inbox, AI chat prompts, pre-loaded customer details, intent detection, and more for efficient and satisfactory query resolution.

📊 Intelligent Analytics: Gain complete visibility of bot and agent performance with intelligent analytics. Identify and bridge gaps in support using metrics such as query completion rate, CSAT score, average query handling time, and more.

📲 WhatsApp CRM & Campaign Manager: Engage users and increase conversions with attractive campaigns on WhatsApp. Dive into the KPIs of your WhatsApp campaigns to optimize them for better ROI.

Haptik's Generative AI-powered conversational CRM has been successfully utilized by companies across various industries:

🏬 Retail: Tira, a personal care brand, improved acquisition through conversational product discovery and personalized recommendations.

💳 Fintech: Upstox onboarded over 220K customers using Haptik's solution, handling ~4M conversations via a WhatsApp chatbot.

🏥 Insurance: Kotak Life achieved an 82% CSAT score by enabling policy purchases on WhatsApp through their Haptik-built chatbot.

👩‍⚕️ Healthcare: Jio Health Hub experienced a 21% growth in unique users by creating a WhatsApp virtual assistant with Haptik.

🎥 Media & Entertainment: Disney Hotstar improved their query resolution time by 97% using Haptik's WhatsApp chatbot.

Our success has been backed up by impressive metrics:

📈 68% repeat rate on WhatsApp commerce

📣 3X increase in generated leads

🔝 125% improvement in NPS

⌛ 99% improvement in first response time

Join over 500+ companies, including Paisabazaar, Jio, and Paytm, in partnering with Haptik. With 10+ years of AI expertise, we have processed over 10B+ interactions and 10M transactions, earning a rating of 4.5/5 on G2.

Elevate your customer experience with Haptik's Conversational CRM today. Let's create meaningful connections! 💫