Frame

Introducing Frame AI, the trusted solution used by leading customer experience teams to measure the cost and business impact of every support case. With Frame AI, companies can now make data-driven headcount decisions and reveal the true cost of service by product area.

Key Features:

🔹 Dynamic Cost Attribution™️: Automatically measure the cost of every customer interaction by combining configurable factors and custom signals. Identify tickets that consume more time and resources.

🔹 Reveal Service Cost by Product Area: Gain insights into the real dollar cost of service for each product area, allowing for informed decisions on product priorities.

🔹 Drive data-driven staffing decisions: Determine the roles and tools needed based on where costs are going and focus on satisfying customer needs.

🔹 ROI of Customer Support Decisions: Track the cost savings of decisions with period over period analysis, ensuring resources align with company priorities and reducing service costs.

Use Cases:

✨ Justify staffing budget for product issue support hours.

✨ Prioritize projects based on bottom-line impact and create compelling business cases.

✨ Identify imbalances and prevent potential fallout.

With Frame AI, companies can effectively measure and manage the cost and impact of customer support. Make informed decisions and optimize resources by leveraging the power of data.