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Parabolic is an advanced AI-powered customer support assistant that aims to expedite ticket resolution processes. It is designed to seamlessly integrate with existing ticketing software platforms like Intercom, Zendesk, and Helpscout, leveraging a user's support data to provide efficient and effective customer support. Key Features: Intent Detection and Auto-Drafting: Parabolic understands customer intent and generates draft responses, both general and customer-specific. Multi-turn Conversations: The tool navigates through multiple back-and-forth interactions, ensuring smooth customer support experiences. Upsells and Cross-sells: Parabolic identifies opportunities for upselling and cross-selling based on customer pain-points. Auto-categorization: Incoming customer questions are automatically categorized, facilitating efficient ticket management. Robust Knowledge Base: Parabolic indexes all past responses for easy access to information, even for rarely asked questions. Use Cases: Customer support teams aiming to enhance their ticket resolution processes and improve response times. Businesses using ticketing software platforms like Intercom, Zendesk, or Helpscout, seeking an AI-powered assistant to streamline customer support operations. Support agents handling large volumes of customer inquiries and looking for an AI tool to assist in drafting responses and providing relevant recommendations. Companies wanting to leverage their support data and create a more efficient and personalized customer support experience. Parabolic offers a powerful AI solution to optimize customer support operations.
