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LivePerson provides an AI platform that allows brands to automate their customer experiences, leading to better engagement and results. The platform offers a range of products and services to help businesses optimize their customer interactions and drive growth. Key Features Conversational Cloud: This feature offers personalized digital experiences by identifying customer intent. Generative AI: This new feature allows businesses to leverage large language models for growth and responsible, safe AI. Voice AI: This new feature enables seamless customer experiences across voice and messaging, powered by generative AI. Conversational Intelligence & Insights: This feature helps improve customer engagement and agent performance by providing critical data and insights. AI Chatbot Toolset: This toolset helps businesses start better conversations with a superior AI chatbot. Solutions By Industry Financial Services: Secure messaging and proactive engagement. Retail: Transformation of the end-to-end customer shopping experience. Telco & Cable: Management of customer journey to maximize retention and minimize costs. Travel & Hospitality: Real-time assistance for travelers. Automotive: Improvement of car shopping, ownership, and maintenance experiences. Solutions By Use Case Customer Service: Personalized service at scale. Conversational Commerce: Simplified commerce experience with unified messaging and voice. B2B Sales & Marketing: More deals closed without growing sales and marketing headcount. ITSM: Streamlined IT service management and boosted productivity. Services Professional Services: Assistance in starting the conversational journey. Technical Support: 24/7 support. Partnerships LivePerson offers an opportunity for partnerships, with a directory to find partners by type, certification, vertical, and region. There is also a portal for partner login and access to partnership tools and assets. Resources LivePerson provides a range of resources including an AI Hub, Resource Library, Customer Stories, News, Blog, Events, Podcasts, and Webinars.. Company Information LivePerson has been recognized as the #1 Most Innovative AI Company in the world by Fast Company. They are committed to inclusion, with a focus on their values, leadership, and investor relations.
