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Haptik

Introducing Haptik: Your Conversational CRM Solution 🌟 Haptik is the leading platform for enterprises to take control of their customer lifecycle. With the power of Generative AI, our Conversational CRM helps streamline support, boost marketing efforts, and fire up sales. Let's explore some of its amazing features: πŸ€– Generative AI-Powered Customer Support: Haptik offers 24/7 support powered by Generative AI. It fetches website information based on customer queries and generates dynamic responses with CRM & Web API integration. πŸ’‘ AI Sales Assistant: Haptik's AI assistant acts as a virtual sales assistant, providing seamless product discovery and personalized purchase recommendations to buyers. πŸ‘₯ Agent Co-pilot: Equip your support agents with a contextual inbox, AI chat prompts, pre-loaded customer details, intent detection, and more for efficient and satisfactory query resolution. πŸ“Š Intelligent Analytics: Gain complete visibility of bot and agent performance with intelligent analytics. Identify and bridge gaps in support using metrics such as query completion rate, CSAT score, average query handling time, and more. πŸ“² WhatsApp CRM & Campaign Manager: Engage users and increase conversions with attractive campaigns on WhatsApp. Dive into the KPIs of your WhatsApp campaigns to optimize them for better ROI. Haptik's Generative AI-powered conversational CRM has been successfully utilized by companies across various industries: 🏬 Retail: Tira, a personal care brand, improved acquisition through conversational product discovery and personalized recommendations. πŸ’³ Fintech: Upstox onboarded over 220K customers using Haptik's solution, handling ~4M conversations via a WhatsApp chatbot. πŸ₯ Insurance: Kotak Life achieved an 82% CSAT score by enabling policy purchases on WhatsApp through their Haptik-built chatbot. πŸ‘©β€βš•οΈ Healthcare: Jio Health Hub experienced a 21% growth in unique users by creating a WhatsApp virtual assistant with Haptik. πŸŽ₯ Media & Entertainment: Disney Hotstar improved their query resolution time by 97% using Haptik's WhatsApp chatbot. Our success has been backed up by impressive metrics: πŸ“ˆ 68% repeat rate on WhatsApp commerce πŸ“£ 3X increase in generated leads πŸ” 125% improvement in NPS βŒ› 99% improvement in first response time Join over 500+ companies, including Paisabazaar, Jio, and Paytm, in partnering with Haptik. With 10+ years of AI expertise, we have processed over 10B+ interactions and 10M transactions, earning a rating of 4.5/5 on G2. Elevate your customer experience with Haptik's Conversational CRM today. Let's create meaningful connections! πŸ’«

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Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales Features Generative AI-Powered Customer Support: Haptik offers 24/7 support powered by Generative AI. It fetches website information based on customer queries and generates dynamic responses with CRM & Web API integration. AI Sales Assistant: Haptik's AI assistant facilitates seamless product discovery and delivers personalized purchase recommendations, acting as a virtual sales assistant for buyers. Agent Co-pilot: Haptik equips support agents with a contextual inbox, AI chat prompts, pre-loaded customer details, intent detection, and more for efficient and satisfactory query resolution. Intelligent Analytics: It provides complete visibility of bot and agent performance to identify and bridge gaps in support. Metrics such as query completion rate, CSAT score, average query handling time, and more can be tracked. WhatsApp CRM & Campaign Manager: Haptik allows for the creation of attractive campaigns on WhatsApp to engage users and increase conversions. It also offers a deep dive into the KPIs of your WhatsApp campaigns to optimize them for better ROI. Use Cases Haptik's Generative AI-powered conversational CRM has been successfully used by several companies across various industries: Retail: Tira, a personal care brand, used Haptik's AI Assistant for conversational product discovery and personalized product recommendations, improving acquisition. Fintech: Upstox used Haptik's solution to handle ~4M conversations and onboard more than 220K customers via a WhatsApp chatbot. Insurance: Kotak Life built a chatbot with Haptik to enable policy purchases on WhatsApp, achieving a CSAT score of 82%. Healthcare: Jio Health Hub created a WhatsApp virtual assistant with Haptik, leading to a 21% growth in unique users. Media & Entertainment: Disney Hotstar used Haptik's WhatsApp chatbot, resulting in a 97% improvement in query resolution time. Success Metrics Haptik's impact in numbers includes: 68% repeat rate on WhatsApp commerce 3X increase in generated leads 125% improvement in NPS 99% improvement in first response time Partnerships Over 500+ companies including Paisabazaar, Jio, Paytm have partnered with Haptik. The company has 10+ years of AI expertise and has processed over 10B+ interactions and 10M transactions. It has a rating of 4.5/5 on G2.

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