Frame
Introducing Frame AI, the trusted solution used by leading customer experience teams to measure the cost and business impact of every support case. With Frame AI, companies can now make data-driven headcount decisions and reveal the true cost of service by product area. Key Features: 🔹 Dynamic Cost Attribution™️: Automatically measure the cost of every customer interaction by combining configurable factors and custom signals. Identify tickets that consume more time and resources. 🔹 Reveal Service Cost by Product Area: Gain insights into the real dollar cost of service for each product area, allowing for informed decisions on product priorities. 🔹 Drive data-driven staffing decisions: Determine the roles and tools needed based on where costs are going and focus on satisfying customer needs. 🔹 ROI of Customer Support Decisions: Track the cost savings of decisions with period over period analysis, ensuring resources align with company priorities and reducing service costs. Use Cases: ✨ Justify staffing budget for product issue support hours. ✨ Prioritize projects based on bottom-line impact and create compelling business cases. ✨ Identify imbalances and prevent potential fallout. With Frame AI, companies can effectively measure and manage the cost and impact of customer support. Make informed decisions and optimize resources by leveraging the power of data.
Frame AI provides a solution that allows companies to measure the cost and business impact of every support case. This service is trusted by leading customer experience teams and helps to reveal the service cost by product area, empowering data-driven headcount decisions. Key Features Dynamic Cost Attribution™️: This feature allows you to automatically measure the cost of every customer interaction. It combines more than 27 different configurable factors with your custom signals to demonstrate each ticket's dollar impact on your overall cost of service. It helps to identify tickets that consume more of your team's time or require more expensive contributors to resolve. Reveal Service Cost by Product Area: This feature helps to build a better feedback loop with product. It provides the real dollar cost of service for every product area, allowing leadership to make informed decisions around product priorities. Drive data-driven staffing decisions: Frame AI helps to identify the kinds of roles and tools to invest in based on where today's costs are going. It focuses on your team's impact on keeping customers. ROI of Customer Support Decisions: Frame AI's cost reporting tells you exactly how much a decision saved the company with period over period analysis. It helps to spot mismatches between company priorities and resources and reduces the cost of service. Use Cases Frame AI can be used to justify the staffing budget required to service the product issue with support hours. It helps to prioritize projects based on bottom-line impact and make business cases easy. Frame AI can be used to identify imbalances and get ahead of potential fallout.
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