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Capacity

Introducing Capacity, the AI-powered support automation platform that revolutionizes your business by streamlining support tasks and providing innovative solutions. With a wide range of features and a focus on efficiency, Capacity is here to empower your teams and enhance customer experiences. ๐Ÿง  Knowledge Base + Articles: Equip your agents with the knowledge they need to excel and answer frequently asked questions. ๐Ÿค– Chatbots + Helpdesk: Experience the power of AI self-service with the option of human escalation for a seamless customer journey. ๐Ÿ”„ Workflows + Automations: Leave repetitive processes in the past as you automate key tasks and focus on more important matters. ๐Ÿ’ฌ SMS + Livechat: Connect with your customers instantly through text messaging and live chat, meeting them wherever they are. ๐Ÿ–ฅ Dev Platform + Apps: Seamlessly integrate Capacity with your existing apps and take advantage of its developer-friendly platform. Whether you're a contact center, an HR department, or a sales and marketing team, Capacity is tailored to meet your specific needs. Industries such as insurance, banking, education, mortgage, software, and senior living also benefit from Capacity's comprehensive support. Founded in 2017 by David Karandish and Chris Sims and based in St. Louis, Capacity is a trusted platform with over 1900 customers. With a stellar rating of 4.8 out of 5 on G2, Capacity ensures compliance with SOC II, HIPAA, GDPR, CCPA, and FERPA regulations, providing top-notch security for brands of all sizes. Explore our additional resources on our website, including informative guides and blogs covering a wide range of topics. Whether you're interested in AI and automation in various industries or need help with support automation, Capacity has you covered. Discover the power of Capacity today and transform your support operations like never before.

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Capacity is an AI-powered support automation platform that connects your entire tech stack to automate repetitive support tasks, answer questions, and build solutions to any business challenge. Key Features: Knowledge Base + Articles: Empower agents and answer FAQs. Chatbots + Helpdesk: AI self-service with human escalation. Workflows + Automations: Automate your key processes. SMS + Livechat: Instantly reach people where they are. Dev Platform + Apps: Easily integrate with your apps. Use Cases: Teams: Contact Centers, HR & Ops, Customer Support, IT Support, Sales & Marketing Industries: Insurance, Banking, Education, Mortgage, Software, Senior Living Company Information: Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. The company is headquartered in St. Louis. The platform is trusted by over 1900 customers and has a rating of 4.8 out of 5 on G2. It is compliant with SOC II, HIPAA, GDPR, CCPA, and FERPA regulations, making it secure for both small and big brands. Additional Resources: The website offers a range of resources including guides on various topics (AI and Automation in Higher Education, AI and Automation in Mortgage, Chatbots, Cloud Storage, Customer Experience, Digital Transformation, Employee Experience, Enterprise AI, Enterprise Search, Future of Work, Helpdesk Solutions, Intelligent Document Processing, Knowledge Management, RPA and Workflows, Support Automation), a blog, FAQs, podcasts, and ultimate guides.

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